Summary: Use BizOS lawfully, don't abuse the platform, pay for what you use. We provide the software as-is. English law governs. If something's unclear, email us.
BizOS ("the Service") is a multi-tenant business operating system developed and operated by Zeez Ltd ("we", "us", "our"), a company registered in England and Wales. BizOS lets merchants ("you", "the Account Holder", "the Tenant") create and manage an online store, point-of-sale system, inventory, accounting, customer database, marketplace listings, and related business tools.
By registering for or using BizOS you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.
Registration. You must provide accurate, complete information when creating an account. You are responsible for keeping your credentials secure. Notify us immediately at [email protected] if you suspect unauthorised access.
One account per business. Each BizOS account is associated with one tenant (store). Creating multiple accounts to circumvent plan limits is prohibited.
Account security. You are responsible for all activity that occurs under your account. We are not liable for losses caused by unauthorised access resulting from your failure to protect your credentials.
You may use BizOS only for lawful business purposes. You must not:
We reserve the right to suspend or terminate accounts that violate these rules without notice in serious cases.
Free plan. The Free plan is provided at no charge subject to the feature limits described on our pricing page. We may change or discontinue Free plan features with 30 days' notice.
Paid plans. Paid plans are billed in advance on a monthly or annual basis via Stripe. Prices are displayed on the pricing page and are exclusive of VAT where applicable.
Upgrades and downgrades. You can upgrade at any time (prorated). Downgrades take effect at the start of the next billing cycle.
Refunds. We do not offer refunds for partial months except where required by law. If we terminate your account for reasons within our control (e.g. a service failure), we will refund the unused portion of any prepaid period.
Taxes. You are responsible for all applicable taxes on your use of the Service. We will add VAT where required by UK law.
Failed payments. If a payment fails, we will retry and notify you. Accounts more than 14 days past due may be suspended.
BizOS integrates with Stripe to enable you to accept payments from your customers. By using Stripe through BizOS you agree to Stripe's Connected Account Agreement and Stripe's Privacy Policy. You are responsible for configuring Stripe correctly and for compliance with card scheme rules and applicable payment regulations. BizOS does not store full card numbers or CVVs at any time.
Ownership. You retain ownership of all content you upload to BizOS (product images, descriptions, customer data, etc.). You grant us a limited licence to store, display, and process that content solely to provide the Service.
Responsibility. You are solely responsible for the accuracy and legality of your content, your product listings, your pricing, and the fulfilment of orders placed through your store.
Backups. While we take reasonable precautions, we are not a backup service. You are responsible for maintaining your own copies of critical business data.
Data portability. You may export your data at any time from the dashboard. On account closure we will make your data available for 30 days, after which it is permanently deleted subject to any legal retention obligations.
If you list products on the BizOS Marketplace:
The BizOS platform, its design, code, trademarks, and documentation are owned by Zeez Ltd or our licensors. These Terms do not grant you any right to use our trademarks or branding without prior written consent.
We welcome feedback and suggestions. By submitting ideas to us you grant us a perpetual, royalty-free licence to use them without obligation to you.
Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. By using the Service you acknowledge that you have read the Privacy Policy.
As a store owner you are the data controller for your customers' personal data processed through BizOS. You must have a lawful basis for collecting that data and comply with UK GDPR and the Data Protection Act 2018.
We aim for high availability but do not guarantee any specific uptime. We may carry out maintenance with reasonable notice. We are not liable for losses caused by downtime, data loss, or service disruption unless directly caused by our gross negligence or wilful misconduct.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.
BizOS is a software tool. We do not provide legal, accounting, tax, or financial advice. You should obtain your own professional advice for those matters.
To the fullest extent permitted by law, Zeez Ltd's total cumulative liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the fees paid by you to us in the 12 months preceding the claim, or (b) £100.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, even if advised of the possibility of such damages.
Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited by law.
You agree to indemnify and hold harmless Zeez Ltd and its directors, employees, and agents from any claims, damages, fines, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your products or services sold through BizOS; or (d) your violation of any third-party rights.
By you. You may close your account at any time from the dashboard settings. Closure takes effect immediately. No refund is given for unused prepaid time unless required by law.
By us. We may suspend or terminate your account for material breach of these Terms, non-payment, or if we are required to do so by law. Where possible we will give 7 days' written notice before termination except in cases of serious abuse.
Effect of termination. On termination your right to use the Service ends immediately. Sections 9, 12, 13, 14, and 17 survive termination.
We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Service after that date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must close your account before the effective date.
These Terms are governed by the laws of England and Wales. Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before commencing formal proceedings, both parties agree to attempt to resolve disputes in good faith through direct negotiation for at least 30 days.
Questions about these Terms? Contact us:
Zeez Ltd
Email: [email protected]
Website: bizos.thinkstacks.io